1. About these terms
These Terms and Conditions ("Terms") govern your use of the Northpeak website and the SEO subscription services we provide (the "Services"). Northpeak is a trading name of Envoy Services Ltd, a company registered in England and Wales (Company No. 08629734; registered office Ground Floor, Kings House, 101-135 Kings Road, Brentwood, Essex, United Kingdom, CM14 4DR). References to "we", "us" and "our" mean Envoy Services Ltd.
By engaging Northpeak you agree to be bound by these Terms. If you do not agree, you must not purchase or use the Services.
2. The Services
Northpeak offers tiered monthly subscription programs of search engine optimisation services. The specific scope, deliverables and monthly investment for your program are agreed individually between us in writing (typically by way of a proposal and order confirmation) following a discovery call.
Deliverables typically include technical SEO audits and remediation, keyword research, content optimisation, link outreach, monthly performance reporting, and strategic recommendations, weighted according to your business needs.
We use reasonable skill and care in providing the Services and follow industry-recognised best practice. However, search engine rankings and traffic outcomes depend on factors outside our control (including search engine algorithms, competitor activity, your website's existing condition, and your implementation of our recommendations), and we do not warrant any particular ranking, traffic volume, conversion rate or revenue outcome.
3. Subscriptions, fees and billing
Subscription fees are stated in your individual proposal in euros (EUR), exclusive of VAT where applicable. Unless agreed otherwise, payment is taken in advance on a monthly basis through our payment processor.
By confirming your subscription you authorise us, through our payment processor, to charge the applicable subscription fee to your nominated payment method each month on the same calendar day on which your subscription started, until you cancel.
If payment fails, we will attempt to retake payment and contact you. If payment cannot be collected within seven (7) days, we may pause or suspend delivery of the Services until payment is successfully made.
We may change subscription pricing from time to time. Any change will not affect your current billing cycle and we will give you at least thirty (30) days' written notice before any new price applies to your subscription.
4. Cancellation and refunds
You may cancel your subscription at any time by emailing us at hello@northpeak.com. Cancellation takes effect at the end of your current billing cycle; your subscription will not renew thereafter.
Monthly fees are non-refundable once a billing period has begun, because work for that month commences immediately upon billing. We do not pro-rate refunds for partially used billing cycles.
If you cancel within seven (7) days of your initial subscription and we have not yet delivered any meaningful work (audit, roadmap, content or outreach), you may request a refund of the first month's fee. Refund requests under this clause must be made in writing to hello@northpeak.com.
If you are a consumer based in the United Kingdom or the European Union, your statutory right to cancel a service contract within 14 days under applicable consumer law is acknowledged. By beginning your subscription and authorising work to commence, you expressly request that work begins during the cancellation period, and you accept that you may be charged for any work performed before cancellation.
5. Your responsibilities
To enable us to perform the Services effectively, you agree to:
- Provide accurate information during onboarding (website URL, target markets, CMS, goals);
- Grant us reasonable read access to your analytics, Search Console and other SEO tools as required;
- Implement, or instruct your developers to implement, our technical recommendations in a timely manner;
- Confirm any content for publication on your own domain within a reasonable timeframe;
- Comply with all laws applicable to your website and business.
We are not responsible for results that are limited or delayed by your failure to implement recommendations, provide required access, or respond to communications in a timely manner.
6. Intellectual property
All deliverables produced specifically for you under your subscription (audits, content briefs, written content, reports and recommendations) become your property once the relevant subscription fee for the month of production has been paid in full. You may use, modify and publish those deliverables for your own commercial purposes.
We retain ownership of any pre-existing methodologies, templates, processes, software, frameworks and know-how used to deliver the Services. Nothing in these Terms transfers ownership of those materials to you.
7. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other in the course of the engagement, and to use it only for the purpose of performing or receiving the Services. This obligation continues for two (2) years after the subscription ends.
8. Liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by applicable law.
Subject to the above, our total aggregate liability arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total subscription fees paid by you in the three (3) months preceding the event giving rise to the claim.
We are not liable for any loss of profit, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss whatsoever.
9. Suspension and termination by us
We may suspend or terminate your subscription with immediate effect by written notice if you materially breach these Terms, fail to pay any sum due for more than fourteen (14) days, or use the Services in a way that is unlawful, fraudulent, abusive, or damaging to our reputation. Termination does not entitle you to a refund of any fees already paid for the current billing cycle.
10. Changes to these Terms
We may update these Terms from time to time. The current version will always be available on this page, marked with its last-updated date. If we make a material change that affects your rights, we will notify you by email at least thirty (30) days in advance.
11. Governing law and disputes
These Terms and any dispute or claim arising out of them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute, except that we retain the right to bring proceedings in any jurisdiction where you reside or have assets.
12. Contact
If you have any questions about these Terms, please contact us at hello@northpeak.com.